System-wide consumer access Doctor, patient and young boy in doctor office Doctor, woman and child in doctor office Transforming a consumer's access to timely and appropriate care requires a different way of thinking. Revolutionizing system-wide access must be viewed holistically, maximizing every point of entry to consistently deliver a highly personalized, seamlessly coordinated, and technologically integrated experience. Guidehouse’s multidisciplinary team brings a proven track record of helping organizations acquire, engage, and retain patients, improve market share, and increase downstream revenue. Partnering with Guidehouse at every touchpoint supports a complete consumer access experience model across the continuum of care. Schedule a consultation experience-675bedb843df2 experience-677ce5a2310a8 51.15 158.94 Challenge Disconnected technologies, variations in scheduling templates and decision trees, inefficiencies in internal communication tools, and gaps in access channels were challenging Tampa General Hospital's health system, leaving them unable to optimize the consumer experience. icon-challenge-mountain-black-250px 1 Approach With assistance from Guidehouse, Tampa General designed and launched a world class Experience Center, coordinating patient needs to focus on delivering exceptional care delivery. Impact Tampa General has realized a: 76% increase 2024 vs. 2025 in internal referrals by volume 77% increase in referrals converted to new patient scheduled appointments by volume Increased primary care visits by 10 to 12,000 75% more schedulable appointments online 25% decrease in no-shows icon-impact-world-black-250px Our experience